Privacy policy
The purpose of this Privacy Statement is to inform you about the types of personal information EnviroServe Chemicals & Cleaners Ltd. (as follows, “EnviroServe”, “we” or “us”) collects, uses and discloses. It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information. We are proud to demonstrate our commitment to your privacy by complying with the laws and regulations under applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act.
We will treat personal information in a manner consistent with the version of the Privacy Statement under which it was collected and our Privacy Policy unless we have your consent to treat it differently.
This Privacy Statement applies to any personal information we collect or receive about you, from any source, including through our websites and other online platforms (the “Sites”). We encourage you to read this Privacy Statement before providing us with any personal information and before using any of the Sites. By providing us with any personal information or using any of the Sites, you are signifying that you agree with all the terms of this Privacy Statement, so please do not do so if you disagree with any part of this Privacy Statement.
I. Collection of Personal Information
a. To which companies does this Privacy Statement apply?
This Privacy Statement applies to the collection, use and disclosure of personal
information by EnviroServe Chemicals & Cleaners Ltd. and SoPure Products
Inc.
b. What is personal information?
Personal information is any factual or subjective information about an
identifiable individual. Your personal information may include but is not
limited to your name, mailing address, phone numbers, gender, email address,
identification numbers, etc. Personal Information, however, does not include
any information that is solely used to communicate with you in relation to your
employment, business or profession, such as your name, position name or title,
work address, work telephone number, or work electronic address.
www.enviroserve.ca
215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
c. How do we collect your personal information?
We will always collect your personal information by fair and lawful means. For
example, you may provide your personal information when you complete a
contest ballot form, submit a promotional product request form, participate in a
promotional offer, including one that requires you to submit a receipt, or
contact Consumer Affairs. You may also provide your personal information
when you use one of our Sites, including by creating an account, entering a
contest, signing up for email communications or participating in a survey. We
sometimes collect personal information from you through third party service
providers.
We may also collect your demographic data, such as your gender and postal
code, and information found on a retail receipt such as your basket size/total
purchase amount and products purchased, when you provide this information to
us. Demographic data may be used to tailor your experience on the Sites and
the communications you receive from us, to determine aggregate consumer
preferences and purchasing patterns, and promotion evaluation, development
and implementation. On occasion, aggregate information that does not identify
any particular user may be compiled and shared with our affiliates and other
third parties as described in Section III below.
What about children? We generally do not collect information that is
identifiable to children. When we do, it is on a limited basis and with the
expectation of adult supervision or permission. For example, we may receive
children’s names, and associated adult contact information, as part of a contest
so that we can notify contest winners. In such cases, we strictly limit the use of
that personal information to the purposes for which it was collected. We
recommend that parents and guardians take steps to limit and monitor their
children’s Internet activities directly, or through software and other tools.
d. How do we use technology to collect information through the Sites?
We collect anonymous information about any user of the Sites. This
anonymous information may include a user’s browser type, type of computer
operating system, and the domain name of the website from which the user
linked to the Sites. This information is collected for EnviroServe’s internal use,
such as to enhance website security, to detect broad demographic trends, to
assist EnviroServe in providing content tailored to a user’s interests and to
otherwise enhance the user experience on the Sites.
We may use a “cookie” or similar technology to assist us to customize the
Sites. A “cookie” is a data file that a website sends to a user’s computer while
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215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
that user is viewing the site. These data files include information that allows a
website to remember information that will make that user’s use of the website
more efficient and helpful to him or her. Cookies do not damage computer
systems or files, and only the website that transferred a particular cookie to you
can read, modify or delete such cookie.
What if I don’t want cookies? If you don’t want to use cookies with our Sites,
there are simple procedures in most browsers that allow you to delete existing
cookies, to automatically decline cookies or to be given the choice of declining
or accepting the transfer of particular cookies to your computer. Please refer to
your browser instructions or help screen to learn more about these
functions. You should note that declining cookies may significantly impair
your use of our Sites.
II. Use of Personal Information
a. How do we use your personal information?
Whenever we collect your personal information, we will identify the purposes
for which we will use that information and we will obtain your consent to such
use. We may collect your personal information for a variety of reasons,
including: sending you information and communications; responding to product
inquiries and other requests; conducting contests and promotions (including
sending prizes to winners directly or through third parties acting on our behalf);
processing transactions; optimizing your experience on our Sites; addressing
product injury claims; and for internal purposes such as analyzing and
managing our business and improving our products, services, and promotion
efforts. We may also use, or disclose your personal information, if we have
reason to believe that using or disclosing such information is necessary to
protect our rights, safety or property, including by detecting and preventing
fraud. We may also use your personal information as otherwise permitted by
law.
b. When and how do we obtain your consent?
We obtain your consent prior to collecting, using or disclosing your personal
information for any purpose. The form of consent that we seek, including
whether it is express or implied, will largely depend on the sensitivity of the
personal information and the reasonable expectations you might have in the
circumstances. In limited circumstances, we may rely on a third party to obtain
your consent to the sharing of your personal information with us.
You may provide your consent to us either orally or in writing. For example,
when you submit a contest ballot form to our redemption house, you provide
www.enviroserve.ca
215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
your consent to allow the redemption house to disclose the information in the
ballot form to us so that we may identify you as a contest winner. From time to
time, we may collect, use or disclose your personal information based on your
consent and as permitted by law.
c. Where do we store your personal information?
We store your personal information in our offices in Canada, as well as our
data centers in the United States. While your personal information is in the
U.S., it is subject to U.S. laws, and may be subject to disclosure to the
governments, courts or law enforcement or regulatory agencies in the U.S.,
pursuant to applicable laws.
Our service providers may, from time to time, also hold your personal
information in connection with purposes for which you provided your consent.
We may keep a record of your personal information, correspondence or
comments in a file specific to you.
d. How long will we use, disclose, or retain your personal information?
We will use, disclose or retain your personal information for as long as
necessary to fulfill the purposes for which it was collected and as permitted or
required by law. We have established minimum and maximum retention
periods and secure procedures for maintaining and destroying your personal
information.
e. What about User Generated Content?
From time to time, we may receive content from consumers as part of contests,
promotions and other functions of our Sites (“User Generated Content” or
“UGC”). Any UGC you submit may be publicly displayed, including on our
Sites, and is subject to any terms and conditions communicated to you as part
of the submission process. Please remember that any information you disclose
in connection with a UGC submission may become public information and you
should exercise caution when deciding to disclose your personal, financial or
other information in a submission. EnviroServe cannot prevent such
information from being used in a manner that may violate this Privacy
Statement, the law or your personal privacy and safety and EnviroServe is not
responsible for the results of such postings.
f. EnviroServe Communications
Through our Sites and various offline means, you may sign up or opt-in to
receive communications from EnviroServe. If you do not opt-in, EnviroServe
will not send you any communications, including promotional offers. Each
communication sent to you by EnviroServe contains an “unsubscribe” link or
www.enviroserve.ca
215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
other unsubscribe mechanism, allowing you to opt-out at any time.
See Section IV below for further information on modifying the personal
information we have for you, including communication preferences.
III. Disclosure of Personal Information
Generally, we do not disclose your personal information, and where we do, we will identify
to whom and for what purposes the disclosure will be made and will obtain your consent to
such disclosure. In any case, we only disclose your personal information as permitted or
required by law.
a. Service Providers and Personal Information. Aside from disclosures, we
may use service providers (including our affiliates) to help us operate our
business and our Sites and to administer activities on our behalf, such as
sending emails, fulfilling orders and conducting contests and promotions. We
may share your information with these third parties for those limited purposes.
For instance, if you participate in a contest, game or loyalty program resulting
in a prize or award, we may share personal information about you with our
contest and merchandise fulfillment and management agencies to conduct
contests and promotional activities on our behalf. Each of our service providers
is required by contract or other binding means to comply with our privacy
standards to protect the privacy of your personal information, and to only
handle your personal information for EnviroSeve purposes (and not for its own
purposes).
Ad Networks and Anonymous Information. We may have relationships with
third party service providers known as Ad Networks to serve ads on our behalf
across the Internet. Using cookies and similar technologies (such as “pixel
tags”, “web beacons”, “clear GIFs”), Ad Networks collect anonymous
information about your visits to our Sites and other websites in order to deliver
advertisements that may be of particular interest to you. This process does not
involve the collection of any personal information. For example, the Ad
Networks do not know your name, phone number, address or email address and
we do not share any personal information about you with these Ad Networks.
In connection with these Ad Networks, we adhere to the “Canadian Self-
Regulatory Principles for Online Behavioural Advertising”. These Principles
were developed by the Digital Advertising Alliance of Canada, a consortium of
leading Canadian advertising and marketing associations, with the aim of
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215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
applying consumer-friendly standards to online behavioural advertising across
the World Wide Web.
To find out more about how Ad Networks manage the privacy of information in conjunction with delivering advertisements online, and how to opt-out of information collection by these
Ad Networks, you can view websites such
as: http://www.youradchoices.ca and http://www.networkadvertising.org.
We do not operate or control these websites, and we are not responsible for the opt-
out choices available there.
IV. Openness, Access and Security
a. How can you review your personal information that we have collected,
used or disclosed?
EnviroServe has a variety of convenient methods available that allow you to review,
correct, update or otherwise modify information previously collected from you,
including communication preferences. You may:
o use the Contact Us form on the applicable Site
We will make available to you any specific personal information of yours that
we have collected, used or disclosed, upon your request, to the extent permitted
by law. We will make such information available to you in a form that is
generally understandable, including explaining any abbreviations or codes.
b. How do you know that the personal information we have for you is
accurate?
We will ensure that your personal information is kept as accurate, complete and
up-to-date as possible. We will not routinely update your personal information,
unless such a process is necessary. We expect you, from time to time, to supply
us with updates to your personal information, when required.
c. What if the personal information we have for you is inaccurate?
As described in Section IV(A) above, you can, at any time, contact us to
review, correct, update or otherwise modify the personal information we have
for you. In each such case, you must clearly indicate the information that you
www.enviroserve.ca
215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
wish to have changed or clearly indicate that you wish to have your personal
information removed from our database. If you successfully demonstrate that
the personal information we have for you is inaccurate or incomplete, we will
amend our records of your personal information as required.
Note that despite any request for a change to or removal of your personal
information, we may need to retain certain information for recordkeeping
purposes, and there may also be residual information that will remain within
our databases and other records, which will not be removed or changed.
We may make commercially reasonable efforts to transmit any amended
information to third parties having access to your personal information, where
necessary in the circumstances.
d. How fast will we respond to your requests?
Please note that requests for changes to your personal information, even those
submitted through our Sites, may not be effective immediately. We will attempt
to respond to any requests regarding personal information as soon as
reasonably possible, and in any event not later than 30 days after receipt of
each such request. We will advise you in writing if we cannot respond to any of
your requests within this time limit. You have the right to make a complaint to
the federal Privacy Commissioner in respect of this time limit.
e. Are there any costs to you for requesting information on your personal
information or on our Privacy Policy?
We will not assess any costs to you for access to your personal information or
on our Privacy Policy without first providing you with an estimate of the
approximate costs, if any. You may withdraw your request for access to
information by notifying us within the 30 day notice period disclosed on the
estimate. If you do not notify us within such 30 day period, we will send you a
further notice indicating that you will be deemed to have withdrawn your
request for access unless you advise us otherwise within 30 days. If after the
expiry of this 30 day period, you have not so advised us, we will deem your
request to have been withdrawn and provide you with written notice to that
effect.
f. How do we know that it is really you requesting your personal
information?
We may request that you provide us with sufficient identification before
granting you access to information regarding the existence, use or disclosure of
your personal information. Any such identification information shall be used
only for this purpose.
www.enviroserve.ca
215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
g. What safeguards have we implemented to protect your personal
information?
We have implemented physical, organizational, contractual and technological
security measures to protect your personal information from loss or theft,
unauthorized access, disclosure, copying, use or modification. The only
personnel who are granted access to your personal information are those with a
business “need-to-know” or whose duties reasonably require access to such
information.
h. What type of security do we provide on our Sites?
The security of all personal information collected through our Sites is of utmost
importance to us. We have taken reasonable technical, contractual,
administrative and physical security steps to protect the personal information
collected from you through the Sites, consistent with standard industry practice
and the sensitivity of the personal information collected. For example, if and
when you provide credit card information, we use secure socket layer (SSL)
encryption to protect it. These security measures are periodically reviewed.
However, there are some things that users of our Sites can do to help protect the
security of their personal information as well. For instance, no user should ever
give out their user name and password. Also, every user should sign out of their
Internet account and close their browser window each time they finish using the
Internet so that other people using the same computer will not have access to
their information.
i. Links to Other Sites
Our Sites may contain links to other websites that are not operated by EnviroServe.
EnviroServe IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR
THE CONTENT OF SUCH OTHER WEBSITES, INCLUDING WEBSITES
OPERATED BY AFFILIATED ENTITIES. We provide such links only as a
convenience and the inclusion of a link on any of our Sites does not imply
endorsement of the linked to website by EnviroServe. If you provide any personal
information through any such third party websites, your transaction will occur
on such third party website (and not on our Sites) and the personal information
you provide will be collected by and controlled by the privacy policy of that
third party. EnviroServe recommends that you review the privacy policies of third
party websites arrived at from links on our Sites before using those websites.
www.enviroserve.ca
215 Dianawood Ridge, Woodbridge, Ontario, L4L 6X2 Tel: (905) 301-1458, Fax: (877) 330-9476
j. Whom do I contact with questions or concerns about this Privacy
Statement
If you need further assistance, please contact EnviroServe Chemicals & Cleaners Ltd. 110 Ronson Dr. Etobicoke, On M9W 1B6
V. Privacy Statement Updates
EnviroServe reserves the right to make changes in this Privacy Statement. Such changes will take
effect immediately upon posting. For your convenience, the last revised date of the current
Privacy Statement will be posted at the top of this page. By continuing to interact with us
following such changes, including by using our Sites, you will be deemed to have agreed to
such changes. If you do not agree with the terms of this Privacy Statement, please do not
continue using our Sites.
VI. Governing Law
This Privacy Statement is governed by, and interpreted and enforced in accordance with, the
laws in force in the Province of Ontario and the federal laws of Canada (excluding any
conflict of laws, rule or principle which might refer such interpretation to the laws of another